Firstline Loyalty Programme is designed as a tiered system with four levels – Bronze, Silver, Gold, and Platinum – offering progressively greater privileges. The goal is a win-win-win outcome for all stakeholders: users, partners, and the Firstline app.
Below is a breakdown of the Bronze, Silver, Gold, and Platinum tiers, including their key benefits.
Bronze
Eligibility: Bronze is the entry-level tier for all new Firstline members (free enrollment). Upon joining, a member is placed at Bronze tier with 0 spending (the starting point for earning towards higher tiers).
Description: The entry level assigned automatically upon registration in the Firstline app.
Spending Threshold: AED 0–49,999.
VIP Credits: 3% (default value if no percentage is specified for the item in the cheque).
Royalties: 7%
Benefits for the Client:
Common benefits:
- Access to the loyalty programme;
- Points accumulation from transactions;
- First purchase reward (special item).
Silver
Eligibility: Silver is the mid-level tier assigned automatically once a member accumulates the required spending threshold.
Description: The mid-level tier for clients who show regular spending and engagement.
Spending Threshold: AED 50,000–149,999.
VIP Credits: 3.5% (default value if no percentage is specified for the item in the cheque).
Royalties: 7.5%
Benefits for the Client:
Common benefits:
- Access to the loyalty programme;
- Points accumulation from transactions;
Bâoli Dubai benefits:
- Increased access to peak-time bookings;
- Extended reservation window (up to 30 days);
- Preferred placement on booking waitlists during peak times.
Gold
Eligibility: Gold is the premium-level tier assigned automatically once a member accumulates the required spending threshold.
Description: The premium-level tier reserved for high-spending clients.
Spending Threshold: AED 150,000–449,999.
VIP Credits: 4% (default value if no percentage is specified for the item in the cheque).
Royalties: 8%
Benefits for the Client:
Common benefits:
- Access to the loyalty programme;
- Points accumulation from transactions;
Bâoli Dubai benefits:
- No deposit required for small parties (up to 8 people);
- No minimum spend on regular tables;
- Seating preferences noted and prioritized;
- Complimentary signature dessert by Bâoli’s chefs with each visit;
- Early access to events and complimentary upgrades;
- 48-hour head start for booking special events (e.g., parties with guest DJs);
- Extended reservation window (up to 60 days), except for exclusive events;
- Preferred placement on booking waitlists;
- Increased access to peak-time bookings;
Platinum VIP
Eligibility: Platinum VIP is the elite-level tier assigned automatically once a member accumulates the required spending threshold.
Description: The elite tier for top spenders and key VIPs, offering the highest level of exclusivity.
Spending Threshold: AED 450,000 and above.
VIP Credits: 5% (default value if no percentage is specified for the item in the cheque).
Royalties: 9%
Benefits for the Client:
Common benefits:
- Access to the loyalty programme;
- Points accumulation from transactions;
Bâoli Dubai benefits:
- First access to events and special experiences;
- First notification and priority booking for special and exclusive events;
- No minimum spend, including premium tables;
- No deposit required for any reservation;
- Interactive table selection (when available);
- Complimentary VIP dish by Bâoli’s chefs with each visit;
- Extended reservation window (up to 60 days), including exclusive events;
- Priority access to peak-time bookings;
- No booking waitlist: guaranteed bookings, even on short notice.